Amazing ProCare
About Us
Our Vision
A world where older people and people with disability are valued members of their local community enjoying an excellent quality of life from the comfort of their own home.
Our Purpose
We are a local service that supports older people and people with disability to enjoy an excellent quality of life from the comfort of their own home
“The life journey of your loved one is at the heart of everything we do. Take the first step along the path with us by arranging a meeting at your home. We’ll answer all your questions and work out which pathway is best for you..”
Our How We Work Together Principles
One of our greatest assests is our staff, and APC’s How We Work Together Principles is what sets us apart from other service providers. They underpin the unique culture we enjoy today and into the future. These behaviours enable us to work together effectively to provide great outcomes for the people we support
We treat everyone with respect
We do what is right for our service users
We think outside the box
We learn from our mistakes and move on
We are A team. We look after each other
We keep each other in the loop
We maintain a good work life balance
We can be relied on
We own our energy at work
It may be work, but let's have fun
Contact Amazing ProCare
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Call your local office
We will arrange a convenient time to come and meet you in the comfort of your own home
You relax! We will put your services in place
Our Team
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Our team have specialised skills in Alzheimer’s and Dementia, Autism, Physical, Sensory, Intellectual and Profound Disabilities and Complex Health Needs. We offer a responsive, holistic service to make life a little easier. Our team is inclusive, enthusiastic and sensitive to each person’s needs. Each team member receives regular training and development opportunities to ensure we provide the highest quality service at all times.
Our team members do not wear a uniform, which means they ‘fit in’ to your life in a way that is unobtrusive and as supportive as possible.
Meet the Northern Region Team
Regional Manager
Belinda Venables
Belinda has been with Amazing ProCare for the past four and a half years and brings over 30 years of experience in the Aged Care and Disability sector. She leads a dedicated team of 18 professionals across HR, Scheduling, Administration, Care Management, and Support Coordination, along with more than 120 field staff.
Belinda oversees operations across multiple sites including Fraser Coast, Sunshine Coast, Coolangatta, and Nerang. She works closely with each office to ensure the delivery of high-quality, client-focused services. Her passion for the sector is evident in her commitment to making a positive difference in the lives of clients and their families.
Human Resources Manager
Megan Thomas
With over 10 years of experience in Recruitment and Human Resources, Megan brings a strong passion for building positive workplace cultures and connecting the right people with the right opportunities. For the past two and a half years, Megan has led HR operations across multiple sites, including Gosford, Maitland, Fraser Coast, Coolangatta, and Nerang.
Megan is committed to supporting diverse teams, ensuring consistency in HR practices, and driving effective workforce planning and recruitment strategies that align with organisational goals.
Receptionist
Vanessa Skjonnemand
Vanessa brings over 13 years of experience in the Aged and Disability sector, having held a diverse range of roles including Support Worker, Care Coordinator, Recruitment Assistant, Regional Administration Officer, and Receptionist. This breadth of experience gives her a well-rounded understanding of the needs of clients, support workers, and the teams working behind the scenes to deliver quality care.
With a strong eye for detail and a Diploma in Counselling, Vanessa is known for her ability to think creatively and approach challenges from fresh, thoughtful perspectives.
Quality, Risk & Compliance Coordinator
Geoff Willson
Though a Primary Teacher by profession, Geoff has been working in the community sector for the past 30 years with experience in Mental Health programs, Disability Employment, NDIS and Aged Care. He has been with Amazing Procare for the past 6 years in a number of roles supporting both NDIS and Aged Care participants.
His current role is as Quality, Risk & Compliance Coordinator overseeing systems to ensure that Amazing Procare meets its contractual obligations, strives for continuous improvement and delivers a quality service to all its participants.
NDIS Support Coordinator
Melanie Peirson
Melanie has been part of Amazing ProCare since 2023, providing both Support and Service Coordination. With a lifelong personal connection to disability, she brings empathy, understanding, and lived experience to her work.
Passionate about advocacy, Melanie empowers people with disabilities to live fulfilling, independent lives. Her person-centred approach ensures every client feels heard, respected, and supported.
With a background in bookkeeping, she offers strong financial skills and attention to detail, helping clients plan budgets and navigate NDIS funding with clarity. She works closely with participants to maximise their plans, access the right supports, and achieve their goals.
NDIS Service Coordinator
Marni Young
Marni is a dedicated Service Coordinator with a strong commitment to supporting people with disabilities to live empowered, invididual and independent lives. With a naturally caring personality, she brings empathy and patience to every interaction.
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Marni believes everyone deserves access to the right support and takes pride in helping participants navigate the NDIS, connecting them with services that genuinely meet their needs and goals.
NDIS Specialist Support Coordinator
Cinthia Quinn
Cinthia is originally from Brazil and is passionate about supporting and empowering people through a trauma-informed approach.
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She holds a Bachelor of Social Science, majoring in Behaviour Studies, as well as a Diploma of Counselling.
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Her goal is to make life easier for clients by providing genuine care, advocating with integrity, and delivering person-centred support with professionalism and respect.
Support At Home Care Manager
Jennie Burton
Jennie has been with Amazing ProCare for 2 years and brings over 35 years of experience within the Aged Care and Community and disability sectors.
Jennie started as a support worker in Sydney and then managed individual services and day services and then moved into aged care where she managed aged care packages.
Jennie loves making a difference with her clients. When Jennie is not at work she loves to spend time with her family, loves crafts, cooking and gardening.
Support At Home Care Coordinator
Amber Traynor
Amber is a Care Coordinator for aged care clients and values the opportunity to listen to and learn from them and their wisdom.
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She joined Amazing ProCare 2 Years ago, bringing with her years of community experience after working in hospitality for over 20 years.
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Amber is a caring and compassionate person who loves helping and supporting others.
Business Development Manager
Kirsty Sinclair
Kirsty brings a dynamic blend of experience, compassion, and professionalism to her role. Starting her journey with Amazing ProCare in January 2022 as a Support Worker, Kirsty’s dedication and leadership quickly saw her take on more. After gaining further experience with Queensland Corrective Services, she has returned to APC with renewed passion and a broadened perspective.
With a background in nursing and education, Kirsty offers a wealth of knowledge and a genuine commitment to supporting individuals within the NDIS community. Kirsty is dedicated to building strong, meaningful relationships and delivering high-quality, person-centred support.
Service Delivery Manager
Maureen O'Rourke
Maureen has worked in the aged care and NDIS industry for approximately 15 years, holding a range of roles including Client Care Coordinator. Throughout her career, she has been responsible for scheduling and matching support workers with clients, providing hands-on assistance when needed, and managing 24/7 client care with rotating rosters.
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She has spent the past 4 years with Amazing ProCare as a Service Delivery Manager, a role she has greatly enjoyed. Maureen is passionate about her work and is committed to making a positive difference in the lives of both clients and support workers.
Scheduling Coordinator
Libby Yates
Libby, our Scheduling Coordinator has a strong eye for detail and a talent for keeping complex rosters running smoothly. She supports our support workers and clients by coordinating appointments, managing schedules, and ensuring clear communication across all parties.
With hands-on experience in the disability sector since 2019, Libby brings valuable practical insight to her role. Her background includes working closely with children with complex behavioural needs, Aicardi syndrome as well as adults with dementia. In addition to her professional experience, Libby’s personal experience supporting family members with disability gives her a deep, compassionate understanding of the importance of consistency, respect, and person-centred care.
NDIS Support Coordinator
Arwen Farnell
Arwen is a dedicated Support Coordinator, passionate about empowering clients to feel in control of their lives. With both lived experience and ongoing learning in neurodiversity, disability, and mental health, she brings empathy and understanding to her work.
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Currently in her final year of a Bachelor of Social Work, Arwen is committed to providing person-centred, trauma-informed support through strong advocacy and collaboration.
Her goal is to ensure every client feels heard, supported, and capable of achieving their goals
An opportunity waiting to happen...
This could be you!
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An opportunity waiting to happen...
This could be you!
Join alongside our team!
Meet the Southern Region Team
Regional Manager
Lynn Peterson
Lynn has been at Amazing ProCare for the past three years, in a mix of roles that has placed her in her role now. She has over 30 years of experience within the Aged Care and Disability sectors.
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Lynn is responsible for the continued growth of our business and works with our team of Case Managers & Coordinators to ensure we continue to provide high-quality and client-focused services and to foster independence and joy in every life we touch.
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When not working, Lynn can be found in a pair of jeans, boots and a hat with her beloved dogs and horses.
Support At Home Care Manager
Carolyn Amos
Carolyn has been with Amazing ProCare for the past two years and brings over 30 years of experience within the Aged Care and Community sectors.
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Carolyn coordinates and oversees care services on the Central Coast for individuals receiving the Support at Home program. She acts as a point of contact, ensuring care plans are tailored to suit an individual’s needs and to help them get the best outcomes from their aged care services.
Support At Home Care Coordinator
Karina Baftirovski
Karina brings over 20 years of experience in healthcare, including the past seven years with Amazing Procare. She spent five years working directly with clients as a Support Worker before moving into her current role as Care Coordinator.
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Her frontline experience gives her a strong understanding of the day-to-day needs of clients, particularly those with more complex support requirements. Karina works closely with clients to coordinate practical, well-rounded care solutions through the Support at Home program.
Service Support Coordinator
Julie Kennedy
Julie is a long-serving team member at Amazing ProCare, bringing with her nearly 50 years of combined administration expertise and hands-on experience in the aged care and disability sector.
Based in our Gosford office, she is often the first point of contact for our service users and support workers, ensuring the “wheels of the office” keep turning smoothly. With an exceptional eye for detail, Julie supports care managers and coordinators with their administrative tasks while also serving as the go-to back-up for all manner of needs.
Working closely with NDIS and aged care teams across both our NSW and QLD offices, Julie is always ready to lend a hand, offering a friendly face and a wealth of knowledge to everyone she supports
Support At Home Care Coordinator
Kathleen Hutchen
Kathleen may be new to Amazing ProCare, but she brings more than 27 years of experience across the aged care and community sectors.
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Throughout her career, she has worked in a variety of roles, including Support Worker, Service Coordinator, Case Manager, Case Planner, and Care Partner. In her current role, Kathleen coordinates and oversees care services for individuals receiving support through the Support at Home program.
Scheduling Coordinator
Jodie Campbell
Jodie has been with Amazing ProCare now for three years. Jodie first joined the team as the Senior Support Worker. Then she assisted with NDIS Coordinators for a short period before becoming the Scheduler in the South Region for the Central Coast area.
Jodie strives to ensure our clients receive consistent, reliable care. Jodie takes pride in her role coordinating rosters listening to both clients and staff and making sure everyone feels supported.
Jodie understands the importance of continuity and consistency for the people receiving our care and support. Jodie enjoys working with the APC team and has formed wonderful friendships.
NDIS Service Coordinator
Cheyenne James
Cheyenne is one of our NDIS service coordinators and schedulers managing the Maitland, Morisset and Gosford area.
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During Cheyenne's five years in the industry, she has made a priority to create a safe and supportive relationship with her clients and while working collaboratively to promote clients choices and independence.
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Cheyenne has a passion for helping vulnerable people within the community in all aspects to align with their NDIS goals.
NDIS Service Coordinator
Emma Carney
With 10 years in the NDIS industry Emma has learnt and gained many essential skills to assist in becoming a Service Coordinator that helps individuals with Disabilities reach their fullest potential.
Emma has clear communication, reliability, and genuine commitment to empowering participants throughout their NDIS journey.
Along with service coordination, Emma assists scheduling for the Maitland, Gosford and Morisset areas ensuring client centred choice and control for all services.
Business Development Manager
Narelle Muir
Narelle brings over 22 years of experience in the disability sector, having worked across a variety of roles throughout her career. This broad experience has given her a well-rounded understanding of both frontline support and operational leadership
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She is passionate about building strong relationships and delivering meaningful outcomes for participants and providers alike. Narelle also loves a good laugh and has a natural ability to see the funny side of situations.
Outside of work, she enjoys spending time with her family and renovating her home.